Mortgage Capital Management (MCM) offers an automated report that utilizes fallout analysis to track and report customer loan processing time by source, branch and loan officer. The report is designed to allow companies to see their highest performing branches and loan officers as well as identify areas that need to improve efficiency and performance.
Many customers track processing statuses in simple stages including “documents,” “approved” and “in process.” The MCM reporting system analyzes the process by source, branch and loan officer to identify the number of days loans took to move from one processing stage to the next. The report breaks down the data by product type and provides valuable analysis information including number of extensions, extension period and percentage of fallout experienced over the timeframe. It also calculates the average final lock period versus the original lock period.
The following report was created to review a company as a whole, but could also include the applicable breakdowns by source, branch, and loan officer.
When broken down to the branch and loan officer level this report clearly shows which branches and loan officers are performing at a higher level versus the average and which ones are not. Important information to ensure an efficient and high performing team producing maximum profit for the organization.
© MCM 2013